FAQ


Physiotherapists and Accredited Exercise Physiologists are ‘primary contact practitioners’ which means you do not need a doctor’s referral to see us. However we have established close-working relationships with many doctors, specialists and other health professionals that all refer to Capital Clinic Physiotherapy. We also receive referrals from sporting clubs, personal trainers, employers and our best referrers – our wonderful clients.

A referral is required for Physiotherapy and Exercise Physiology in the case of Workers’ Compensation and Compulsory Third Party claims and Department of Veterans’ Affairs (DVA) claims.

Yes. At Capital Clinic Physiotherapy we can see clients with claims involving third parties. You must have a referral from your GP for Physiotherapy and relevant up-to-date paperwork from your insurance company.

Rebates can be claimed for both Physiotherapy and Exercise Physiology services from most health funds, depending on your level of cover. Capital Clinic Physiotherapy offers the HICAPS facility where you are able to claim your rebate on the spot and then pay the gap that remains. Please bring your private health insurance card to make use of this service.

Physiotherapy and Exercise Physiology are both generally not covered by Medicare. However chronic conditions may be managed through Medicare’s Chronic Disease Management (CDM) plan – [previously known as Enhanced Primary Care (EPC)] whereby the patient is referred to multiple health and medical practitioners and may be eligible for a Medicare rebate on up to 5 sessions per year. Capital Clinic Physiotherapy does not offer a bulk billing service. Patients are required to pay their account at the time of treatment and then seek their rebate from Medicare.

Your Physiotherapist will take a history and complete a thorough assessment of your complaint in order to accurately diagnose your injury and formulate a treatment plan specific to your needs. This plan will outline the nature of the treatment required, the likely recovery time, the number of sessions required and the strategies required to prevent recurrence of your injury. We encourage you to be an active participant in your rehabilitation so it is important you let us know your goals for treatment and what you want to get out of your treatment sessions.

We have gowns and shorts available for you to change into, but you are welcome to bring your own exercise clothes if you prefer.

Please bring to your initial appointment any referral letters, X-ray or scan results of relevance and your private health insurance card so you can claim your rebate on the spot via HICAPS.

If you are coming to us with a Workers’ Compensation or Compulsory Third Party claim please bring any relevant documentation from your insurer (eg. Claim number, approvals).

Your initial consultation will take 40-60 minutes and subsequent consultations will take approximately 20-40 minutes. For complex conditions or if you have more than one area of the body that needs treatment, your Physiotherapist may ask you to book subsequent long consultations that will be approximately 40-60 minutes.

An APA Musculoskeletal Physiotherapist (previously known as Manipulative Physiotherapists) is a Physiotherapist that has completed a specialized musculoskeletal Physiotherapy Masters degree in addition to their general Physiotherapy degree. Manipulative Physiotherapy refers to the field of Physiotherapy practice that addresses disorders of the musculoskeletal system. Currently Capital Clinic Physiotherapy has 2 APA Musculoskeletal Physiotherapists on staff – Rob Erickson and Ann-Maree McCusker.

We require at least 4 business hours of notice if you would like to cancel an appointment. If you do not provide us with this notice, you may be charged a non-attendance fee (Currently $50).